Harry S. Truman, the 33rd president of the United States once said that the reward of suffering is experience. September is a special month for us as we celebrate AdMarula’s 11th birthday. The past eleven years have certainly provided us with many challenges and opportunities to learn. We have made mistakes, hussled like crazy, solved problems, adapted, celebrated as we growed, cried as we lost clients during Covid, forged incredible business partnerships, helped companies grow, and done it all over again. Here are some of the biggest lessons I’ve learnt so far:
1.Fear is the greatest stopper – when running and building a business you will often find yourself in unchartered waters, having to do things you’ve never done before. Just do it! The fear of doing it is much worse than the actual doing, and you will figure it out along the way.
2. It’s all about relationships – we may live in a tech-centric world, but behind the tech there are still real people who need real connection. The technology will change and come and go, but strong business relationships survive the ebbs and flows of change.
3. You’re only as good as your team – I know this is a bit of a cliché, but that’s because it’s true. No manager or leader can grow without the team to help make this happen. Keep your staff happy and your clients will be happy too.
4. Doing the right thing gets you farther in the long run, but not necessarily in the short run – all industries have grey areas which some businesses chose to explore in order to gain results quicker, but the damage you do to your reputation, relationships and brand will catch up with you in the long run. Do what is right, always.
5. Are you a problem finder or a problem solver? Most people would rather not solve their problems, it’s sad but true. People would rather ignore them and hope they go away, but by going to the root and solving them you save unbelievable amounts of time, pain, and suffering. So be the guy who solves the problem, not the one who finds them.
6. There is no easy business – at least not what I’ve seen. That said, you CAN make your business simpler, which will make things feel easier. Businesses naturally increase in complexity as they grow, so it’s important to continually look for ways to simplify. Remember: Less is More!
Finally, I wish you all a good Heritage Day and may we all use this day to celebrate what makes our country and its people so special.
Onwards and upwards!
Daniel Gross – CEO